Our formal Terms of Service are being finalized with our legal counsel. In the meantime, the following operating principles apply to all engagements:
All three written guarantees on our /guarantees page (Zero Shrinkage, Pick & Pack Accuracy, Same-Day Receiving) form binding commitments for active customers.
Pricing on our /pricing page is authoritative. Payment timing: FBA prep, kitting, and inbound receiving are charged to the card on file before the work starts, when the order or shipment is created. Multi-channel and SFP orders are charged to the card on file when they ship. Storage is billed at month-end. No long-term contracts. Any one-time setup fees are listed on the /pricing page.
Inbound deliveries must be announced in advance through the customer portal. Unloading is billed per the delivery type and limits listed on our /pricing page; deliveries outside those specs are quoted before unloading. Unscheduled freight, recalls, and special requests are billed as general labor at $45 per hour per person.
Customer inventory, order, and contact data are held in confidence. We do not sell, share, or use customer data for any purpose other than fulfilling our services.
Liability for damaged or lost inventory is governed by our Zero Shrinkage guarantee and standard 3PL insurance limits. Full SLA terms will be published separately.
For specific contractual questions, contact mustafa@shipprephouston.com.