Other 3PLs make promises in marketing. We make them in contracts. Every new client agreement includes these three guarantees — and a pricing mechanism that actually pays out when we miss.
PDF available after legal review — coming soon
If we lose it, we cover it — at your wholesale cost.
If we lose or damage your inventory, we cover it at your wholesale cost. No paperwork warfare. No "we'll investigate for 90 days."
Pick or pack wrong — we refund and reship.
For every pick or pack error, we refund the full order and reship at our cost.
Unloaded, counted, live in inventory — the same business day.
Your inbound shipments are unloaded, counted, and live in your inventory the same business day they arrive at our warehouse. Container off-loading takes up to 1 business day. If we miss the window, we credit the inbound handling fee back to your next invoice.
Fast resolution is part of the guarantee. Every claim is responded to within 4 business hours, investigated within 24 hours, and resolved within 72 hours.
Wrong item, missing or damaged unit, receiving slowdown — detected via customer complaint, inventory audit, or our reporting.
Open a ticket in your client dashboard or email claims@shipprephouston.com with order number or shipment ID.
We review receiving records, photos, scan logs, and inventory records. You get a full write-up within 24 business hours.
If our error, credits/refunds post to next invoice automatically. No push-back. If not our error, we explain why and help route the claim correctly. Goal: 72-hour resolution on every claim.
Get a custom quote in 60 seconds. Talk to a real person — not a chatbot, not a form-filler. Start shipping within 14 days.