Returns

The part of e-commerce no one likes to think about — handled.

Every return inspected, photographed, and routed. Restocked if resellable. Refurbished if almost. Disposed responsibly if not. A clean process that recovers value instead of writing it off.

from $3.00 / return
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What's included

Everything you need in one service.

No hidden add-ons or upsells for standard workflows. These are the things we do for every client, every time.

  • Unboxing and condition inspection
  • Photo documentation of damage or defects
  • Condition grading (A = resellable, B = refurbishable, C = disposal)
  • Restock to sellable inventory (Grade A)
  • Light refurbishment — cleaning, repackaging (Grade B)
  • Disposal or donation (Grade C)
  • Amazon removal order intake
  • Monthly returns report with trends and reason codes
How it works

The workflow, step by step.

Step 01

Customer returns

Returns ship to our Houston address — your customers never need your home or office address.

Step 02

Receive & unbox

Return packages are opened within 24 hours of arrival and checked against the original order.

Step 03

Grade

Each item is inspected and graded A, B, or C based on condition and resellability.

Step 04

Action

Grade A items go back to sellable inventory. Grade B items are refurbished. Grade C items are disposed or donated.

Step 05

Report

You get a monthly summary — return rate, top reasons, recovery value, disposal cost.

Pricing

Transparent. Published. No surprises.

Every rate on this page matches what goes on your invoice. Volume discounts apply automatically — no negotiation required.

Photo documentation and monthly reports included in base inspection fee.

TierRate
  • Inspection + grading$3.00 / return
  • Restock to inventory (Grade A)+$1.50
  • Light refurbishment (Grade B)+$2.50
  • Heavy refurbishmentCustom
  • Disposal (Grade C)$0.50
  • Donation (with charity receipt)Free
Why Shipprep

Why sellers choose us for this.

Same-week processing

Returns get inspected within 24 hours of arrival — not sitting in a "returns backlog" for weeks. Faster restock = faster resale.

Actual grading

We don't just mark everything "damaged" and dispose it. Our team grades by condition, so you recover value wherever possible.

Monthly intelligence

Our returns report shows reason codes and trends — so you can fix the listing, the packaging, or the product before the next batch.

FAQ

Questions, answered.

Ready to stop dreading returns?

Tell us your monthly return volume and which channels. We'll send back a per-return quote within 4 business hours.

Ready to ship from Houston?

Get a custom quote in 60 seconds. Talk to a real person — not a chatbot, not a form-filler. Start shipping within 14 days.

No credit cardNo contractNo commitment